Working With Us

OUR PROCESS

Red Star relies on individual customer service to get the job done. Start by calling us at (434) 872-0890 or by e-mailing us at .(JavaScript must be enabled to view this email address). We will quickly assign you to a project manager who will track your job every step of the way. We offer both onsite and offsite meetings as well as constant e-mail and phone contact. You will not be routed through a 1-800 number with us; all our communication is direct.

After our initial consultations, we give you a price estimate for your order. Your timely order process begins after you sign off on our estimate. We also offer clients the option of pre-production proofs, samples, or even (much faster) digital mock-ups, which obviously delay final approval. We recommend that you see samples as colors can vary somewhat between digital and tangible copies.

On average, all goods are delivered within 14 business days. Production time begins upon the receipt of a signed estimate and finalized artwork (see FAQ about artwork). If you require an expedited order (less than 5 business days), we will do our best to make that happen, although you may be subject to a rush charge. Some of our vendors take longer than others and depending on what you ordered and where you need your merchandise delivered, you may encounter some variation on the average production time.